I have been blogging on here off and on for the past couple of years.  During this time I have read a lot of things about the TN, some good, a lot bad.  I just wanted to step up and share my story of my experience with them today.

My mother died 3 weeks ago.  My father wanted to run her obituary in the TN and the Antelope Valley Press.  We found out that the mortuary had to do this so we set it up.  Her obit had ran in the AVP a week ago, but I have been checking on this site and haven't seen anything.  So I decided to contact the TN via email but wasn't sure who to speak to about this.  I sent my email explaining all this and to please direct me to whom I need talk to.  So on Monday I sent it to the General Manager.  Then I started thinking and sent the same email to other staff, the editor, the Production Manager, the classified/legal person, and I think someone else, on Tuesday.  I got an response back from yahoo saying that one of the addresses I sent to couldn't go through.  It was one that I had sent a CC to.  So, not knowing too much about how it works I just left it alone thinking the other emails had been sent.  Well, I woke up this morning a little irritated because I hadn't received a response yet.  I decided to re-send but without the bad email address.  Within half an hour I received a response from the editors account saying that she was on leave to send to another address that was provided.  So I did, but was still a little irritated and was going to post a not so friendly blog or make a not so friendly phone call.  But within minutes of sending it to the address that was provided to me, I received two emails, one from the General Manager and one from an Ed Gordon.  Mr. Gordon asked if he could contact my phone so I emailed back and provided my number plus the mortuary's in case he needed it.  I expected maybe a phone this afternoon stating that I had to call the mortuary myself and so forth.  I got a phone call from Mr. Gordon not even 30 minutes later, apologizing for the mix up.  He had already called the mortuary and settled the problem--the mortuary had only sent it to the AVP--and then called me personally to let me know.  He is just waiting to received it from the mortuary and then he'll run it. 

So, my point being in all this is that as soon as Mr. Gordon was alerted to the problem he contacted me via email, called the mortuary, and then me all in less than 45 min.  And some of that time was me contacting him giving him the info through the email.  So it could have easily been taken care sooner but I don't have an alert when I get a new email.  I just go and look.  So I just want to give a big ole thanks to Ed Gordon for his professionalism and apology that frankly wasn't really his responsibility to give.  There are good people working at the paper, and yes no one is going to be happy 100% of the time with any paper or business.  I just want to say THANK YOU ED!!