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countygirl - > Wake up Tehachapi !! -> Why Am I Doing Your Job?
Why Am I Doing Your Job?
This is going to be a bit of rant, but I've just been so annoyed lately.  It seems like more and more I am expected to do peoples jobs for them. More specifically in the medical/ billing/insurance fields. It used to be if someone canceled on you they'd reschedule you. They would see if you had coverage for something and then let you know the results. If they couldn't right at that moment they'd get back to you. They'd pay attention to the tiny details that save you hundreds of dollars and you wouldn't have to call people over and over to set everything straight in order to do so.  Whatever happened to follow ups? ( For the record this isn't about my doctors office they are wonderful and I've NEVER had any of this happen there.)  Is it just me or are you doing other peoples jobs for them to?
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posted by countygirl on Wednesday, November 28, 2007 at 03:11 PM
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posted by sushisoo on Nov 28, 2007 at 03:52 PM
countygirl you've hit a nerve! It seems like lately the work world is split roughly down the middle between "not my  jobbers" and "multitaskers" with the latter carrying the former, because they can - but also because they have to.  More and more companies are forced to do more with less, while jobs become less valuable every day, regardless of training, experience or even ability. Now even our so-called "benefits" cost us thousands of dollars each year and as you hinted at, good luck getting someone to do their job of helping you decipher if you're eligible to actually use what you've paid for!    
The bible refers to the biblical character of "Job" as an example of perseverance in suffering. I guess now we know where the term came from.
posted by bunee on Nov 28, 2007 at 05:53 PM
Countrygirl, I hear you! 
There used to be this thing called cross-referencing, and you'd think that with all of this computer technology, the computer might do some of the work...not so.  Pretty sad when we rely on a machine to follow up....

A few years ago I became very sick, and no one seemed to know what was wrong with me.  I could barely get out of bed, and I would spend my days running my own x rays, blood work and results of ultra sounds to one place and then another.  I  literally had to tell the doctors to give me an ultra sound and take the x rays.  They would take my blood and accused me several times
of coming in for pain pills or attention.  I never asked for pain pills, and the last thing I wanted was attention from these people.

So...every day, I would drag my pitiful self  out to find someone who would believe me and give me some kind of diagnosis.
About two years later (I was just a shell of my original self from the emotional stress, physical pain and weakness) I finally found a doctor who agreed to help me.  This was after I demanded he do something, and I wasn't leaving until he figured out what was going on.
Turned out I had a bad kidney and came very close to losing my life.  I went into kidney failure and spent the night in the ER trying to convince the physician that  I wasn't there for pain meds....and well I'm sure you've heard enough....

So YES!  You're doing their job, and hopefully your life won't be on the line the next time somebody decides to drop the ball.
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