The title of this says it all. As everyone who has worked for or owned a business that deals personally with customers, they know EXACTLY what i'm talking about already. I totally understand the need to keep your customers happy so you have repeat business, but I have to say, in some instances, customers are wrong and just downright rude and disrespectful to employees who can do nothing in their own defense besides keep calm and keep apologizing due to fear of being reprimanded or fired from their job. This musing of mine comes from an incident i rencently witnessed at a local business. A women ahead of me in line was beginning to act belligerent toward an employee because the employee could not fix a problem she had due to company policy (thats what i got from the words being exchanged). The women began her storm of belittling and using some very untactful words toward this employee while her probably 12 year old son looked on in shock and embarassment. She continued this along with threats to get the employee fired because she "knew people" for about a minute and a half (which must have been the longest minute ever for that employee). After she finally left the store and it was my turn i, feeling terrible for this poor person who actually looked quite shaken by the exchange of words, told the employee how sorry i felt that they had to deal with this kind of treatment without being able to say anything to, for lack of better wording, shut the a**hole up. It turns out this whole incedent was over a stupid credit card that wouldnt clear. Now i know we all have delt with some pretty poor customer service up here, but reguardless, people don't need to act in that kind of manner towards anybody, it just makes you look equally bad. Customers: If an employee is acting in a way to you that you don't agree with, don't bring yourself down to their level and make a fool of yourself by acting the way the above did (although the employee in the above case was obviously doing what they could), show your better then that....overall, everyone just take it easy and don't get so worked up of trivial things...life is short...tehachapi is beautful(for the time being)...be calm and patient, it makes you look like the winner and shows your the better one in a bad situation :)