http://www.tehachapinews.com/home/Blog/Colitas/29037 I have been blogging on here off and on for the past couple of years.&nbsp; During this time I have read a lot of things about the TN, some good, a lot bad.&nbsp; I just wanted to step up and share my story of my experience with them today. My mother died 3 weeks ago.&nbsp; My father wanted to run her obituary in the TN and the Antelope Valley Press.&nbsp; We found out that the mortuary had to do this so we set it up.&nbsp; Her obit had ran in the AVP a week ago, but I have been checking on this site and haven't seen anything.&nbsp; So I decided to contact the TN via email but wasn't sure who to speak to about this.&nbsp; I sent my email explaining all this and to please direct me to whom I need talk to.&nbsp; So on Monday I sent it to the General Manager.&nbsp; Then I started thinking and sent the same email to other staff, the editor, the Production Manager, the classified/legal person, and I think someone else, on Tuesday.&nbsp; I got an response back from yahoo saying that one of the addresses I sent to couldn't go through.&nbsp; It was one that I had sent a CC to.&nbsp; So, not knowing too much about how it works I just left it alone thinking the other emails had been sent.&nbsp; Well, I woke up this morning a little irritated because I hadn't received a response yet.&nbsp; I decided to re-send but without the bad email address.&nbsp; Within half an hour I received a response from the editors account saying that she was on leave to send to another address that was provided.&nbsp; So I did, but was still a little irritated and was going to post a not so friendly blog or make a not so friendly phone call.&nbsp; But within minutes of sending it to the address that was provided to me, I received two emails, one from the General Manager and one from an Ed Gordon.&nbsp; Mr. Gordon asked if he could contact my phone so I emailed back and provided my number plus the mortuary's in case he needed it.&nbsp; I expected maybe a phone this afternoon stating that I had to call the mortuary myself and so forth.&nbsp; I got a phone call from Mr. Gordon not even 30 minutes later, apologizing for the mix up.&nbsp; He had already called the mortuary and settled the problem--the mortuary had only sent it to the AVP--and then called me personally to let me know.&nbsp; He is just waiting to received it from the mortuary and then he'll run it.&nbsp; So, my point being in all this is that as soon as Mr. Gordon was alerted to the problem he contacted me via email, called the mortuary, and then me all in less than 45 min.&nbsp; And some of that time was me contacting him giving him the info through the email.&nbsp; So it could have easily been taken care sooner but I don't have an alert when I get a new email.&nbsp; I just go and look.&nbsp; So I just want to give a big ole thanks to Ed Gordon for his professionalism and apology that frankly wasn't really his responsibility to give.&nbsp; There are good people working at the paper, and yes no one is going to be happy 100% of the time with any paper or business.&nbsp; I just want to say THANK YOU ED!!&nbsp; I have been blogging on here off and on for the past couple of years.&nbsp; During this time I have read a lot of things about the TN, some good, a lot bad.&nbsp; I just wanted to step up and share my story of my experience with them today. My mother died 3 weeks ago.&nbsp; My father wanted to run her obituary in the TN and the Antelope Valley Press.&nbsp; We found out that the mortuary had to do this so we set it up.&nbsp; Her obit had ran in the AVP a week ago, but I have been checking on this site and haven't seen anything.&nbsp; So I decided to contact the TN via email but wasn't sure who to speak to about this.&nbsp; I sent my email explaining all this and to please direct me to whom I need talk to.&nbsp; So on Monday I sent it to the General Manager.&nbsp; Then I started thinking and sent the same email to other staff, the editor, the Production Manager, the classified/legal person, and I think someone else, on Tuesday.&nbsp; I got an response back from yahoo saying that one of the addresses I sent to couldn't go through.&nbsp; It was one that I had sent a CC to.&nbsp; So, not knowing too much about how it works I just left it alone thinking the other emails had been sent.&nbsp; Well, I woke up this morning a little irritated because I hadn't received a response yet.&nbsp; I decided to re-send but without the bad email address.&nbsp; Within half an hour I received a response from the editors account saying that she was on leave to send to another address that was provided.&nbsp; So I did, but was still a little irritated and was going to post a not so friendly blog or make a not so friendly phone call.&nbsp; But within minutes of sending it to the address that was provided to me, I received two emails, one from the General Manager and one from an Ed Gordon.&nbsp; Mr. Gordon asked if he could contact my phone so I emailed back and provided my number plus the mortuary's in case he needed it.&nbsp; I expected maybe a phone this afternoon stating that I had to call the mortuary myself and so forth.&nbsp; I got a phone call from Mr. Gordon not even 30 minutes later, apologizing for the mix up.&nbsp; He had already called the mortuary and settled the problem--the mortuary had only sent it to the AVP--and then called me personally to let me know.&nbsp; He is just waiting to received it from the mortuary and then he'll run it.&nbsp; So, my point being in all this is that as soon as Mr. Gordon was alerted to the problem he contacted me via email, called the mortuary, and then me all in less than 45 min.&nbsp; And some of that time was me contacting him giving him the info through the email.&nbsp; So it could have easily been taken care sooner but I don't have an alert when I get a new email.&nbsp; I just go and look.&nbsp; So I just want to give a big ole thanks to Ed Gordon for his professionalism and apology that frankly wasn't really his responsibility to give.&nbsp; There are good people working at the paper, and yes no one is going to be happy 100% of the time with any paper or business.&nbsp; I just want to say THANK YOU ED!!&nbsp; en-us <p><span style="font-size: larger; ">My condolences regarding your mother Colitas, I know it's not easy.</span></p> <p><span style="font-size: larger; "><br type="_moz" /> </span></p> <p><span style="font-size: larger; ">As for the paper, it is nice to hear a good story about them.  I do know that they've been shorthanded for quite some time and the editor has been out for a while now.  Glad to hear it ended well.</span></p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263315 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263315 <p><span style="font-size: larger; ">My condolences regarding your mother Colitas, I know it's not easy.</span></p> <p><span style="font-size: larger; "><br type="_moz" /> </span></p> <p><span style="font-size: larger; ">As for the paper, it is nice to hear a good story about them.  I do know that they've been shorthanded for quite some time and the editor has been out for a while now.  Glad to hear it ended well.</span></p> <p>So sorry about your mom, Colitas. It's a hard row to hoe; I know.</p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263319 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263319 <p>So sorry about your mom, Colitas. It's a hard row to hoe; I know.</p> <p><span style="color: #3366ff">Sorry to hear about&nbsp;the loss of your Mother Colitas.&nbsp;A&nbsp;death is a really hard thing to deal with and get through, I lost 3&nbsp;family memebers in less than 3 months&nbsp;and&nbsp;each one hits really hard. Just hang in&nbsp;there and if you need anything at all please let me know, even if you just want to email me and get some thoughts out.&nbsp;</span>&nbsp;</p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263336 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263336 <p><span style="color: #3366ff">Sorry to hear about&nbsp;the loss of your Mother Colitas.&nbsp;A&nbsp;death is a really hard thing to deal with and get through, I lost 3&nbsp;family memebers in less than 3 months&nbsp;and&nbsp;each one hits really hard. Just hang in&nbsp;there and if you need anything at all please let me know, even if you just want to email me and get some thoughts out.&nbsp;</span>&nbsp;</p> <p><span style="font-size: small">Colitas, my thoughts and&nbsp;sympathies are with you. I lost my mother 14 years ago -&nbsp;but I miss&nbsp;her every day.</span></p> <p><span style="font-size: small">Thanks for&nbsp;sharing the positive story about the TN. I do think they try&nbsp;hard.&nbsp;</span></p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263370 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263370 <p><span style="font-size: small">Colitas, my thoughts and&nbsp;sympathies are with you. I lost my mother 14 years ago -&nbsp;but I miss&nbsp;her every day.</span></p> <p><span style="font-size: small">Thanks for&nbsp;sharing the positive story about the TN. I do think they try&nbsp;hard.&nbsp;</span></p> <p>Colitas, I'm really sorry to hear about your mom. I'm glad the TN fixed the mistake right away, and even made the calls for you. It's always nice when people to their job proficiently.</p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263529 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263529 <p>Colitas, I'm really sorry to hear about your mom. I'm glad the TN fixed the mistake right away, and even made the calls for you. It's always nice when people to their job proficiently.</p> <p>Thanks guys.&nbsp; Like I said I just wanted to say something positive,&nbsp;I haven't been doing that&nbsp;much lately, &nbsp;about someone that I have absolutely no ties to or for that matter even heard of his name before.&nbsp; But I do appreciate the thoughts, thanks.</p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263791 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263791 <p>Thanks guys.&nbsp; Like I said I just wanted to say something positive,&nbsp;I haven't been doing that&nbsp;much lately, &nbsp;about someone that I have absolutely no ties to or for that matter even heard of his name before.&nbsp; But I do appreciate the thoughts, thanks.</p> <p>colitas I am sorry for your loss.....Best wishes to you and yours.</p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263804 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263804 <p>colitas I am sorry for your loss.....Best wishes to you and yours.</p> <p><font face="Comic Sans MS" size="3">I am very sorry to hear of your mother's passing Colitas.&nbsp; Both of my beloved parents passed last year and I do understand what you are going through.&nbsp; You are a wonderful person to be thinking of a post like this with all that you already have on your plate.&nbsp; It must have been such a relief to have all of this handle so expediently by Mr. Gordon after the initial frustration.&nbsp; I can almost hear your &quot;sigh.&quot;&nbsp; My thoughts and prayers are with you and your loved ones.</font></p> <p><font face="Comic Sans MS" size="3">And, if I might, my condolences eek.&nbsp; You have been through it too.&nbsp; Bless you and your family as well.</font></p> http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263817 http://www.tehachapinews.com/home/Blog/Colitas/29037/#c_263817 <p><font face="Comic Sans MS" size="3">I am very sorry to hear of your mother's passing Colitas.&nbsp; Both of my beloved parents passed last year and I do understand what you are going through.&nbsp; You are a wonderful person to be thinking of a post like this with all that you already have on your plate.&nbsp; It must have been such a relief to have all of this handle so expediently by Mr. Gordon after the initial frustration.&nbsp; I can almost hear your &quot;sigh.&quot;&nbsp; My thoughts and prayers are with you and your loved ones.</font></p> <p><font face="Comic Sans MS" size="3">And, if I might, my condolences eek.&nbsp; You have been through it too.&nbsp; Bless you and your family as well.</font></p>