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The title of this says it all. As everyone who has worked for or owned a business that deals personally with customers, they know EXACTLY what i'm talking about already. I totally understand the need to keep your customers happy so you have repeat business, but I have to say, in some instances, customers are wrong and just downright rude and disrespectful to employees who can do nothing in their own defense besides keep calm and keep apologizing due to fear of being reprimanded or fired from their job. This musing of mine comes from an incident i rencently witnessed at a local business. A women ahead of me in line was beginning to act belligerent toward an employee because the employee could not fix a problem she had due to company policy (thats what i got from the words being exchanged). The women began her storm of belittling and using some very untactful words toward this employee while her probably 12 year old son looked on in shock and...
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