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Thank you for your comment. We at Tehachapi Furniture Inc. pride ourselves on customer service. We have been contacting Douglas about this problem. The person who purchased the sofa in question has not produced a sales receipt for the sofa. How many stores will help you with a product you purchased nine months ago without producing a receipt. We are. And I assure you, We ARE doing everything we can to resolve this issue. We have been to his house twice and took pictures of the problem and forwarded the pictures to Douglas. I am sure Douglas will resolve this issue. Sincerely, Tehachapi Furniture Inc.
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