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Thank you Benevolence for your kind words, appreciation and support.  In our small community, in order for our hospital to flourish, we need all the words of encouragment and support from people like you.  Unfortunately, people will have bad experiences.  Misdiagnosis for instance can happen.  I wouldn't think people would see as intentional.  Rudeness on the other hand  intentional or not should be reported every single time.  A busy workload is not permission to be rude. As most everyone knows, I work at the hospital and I'm very proud of the staff I work with.  I look forward to the growth and the promise that a new hospital will bring.  If anyone is looking for perfection......I'm not sure of what direction to point you in. Our numbers at the hospital are getting larger and larger.  It has become quite a busy place.  It's hard to staff accordingly.  Some days you can get right in, other times there will...
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