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I have done everything imaginable to my hair at one point, but you being a paying customer ( I assume you paid for the service?) need to take a step further. First off keep ALL receipts and take pictures of the hair that is now falling out in the back of your head. Go to the owner and demand your money back and if she fails to accommodate you herself by fixing the other girls mistake, free; then tell her you will take her to court. If it comes down to having to go elsewhere to get your hair fixed keep those receipts, mileage to and from the salon, and any time off work you had to take. If you have all that to back up a claim you should have no trouble winning the case. You are nice if it were me I would be naming the salon and the hairdresser who screwed it up. Hair reacts differently with every one to color so if it was a problem with chemical reactions I could be more forgiving but as a professional they are suppose to know and then to state she was just not paying attention and...
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